As a Digital Branding Agency, we strive to deliver work of the highest quality that meets the expectations of our clients and keeps us competitive in the industry. We believe in maintaining clear communication and setting expectations with our clients to ensure their satisfaction with the final product and to minimize the need for refunds.
To achieve this, we engage in thorough discussions with our clients about the project’s scope, timeline, and budget, among other important details. We also provide regular updates on the project’s progress and welcome feedback from our clients.
In the unlikely event that a refund is necessary, we have outlined our refund policy below:
- Full or partial refund: The client cancels the project before the first phase (out of three phases, as outlined in the Proposal and SOW we crafted for each client). See Payment Terms for further explanation.
- Partial Refund: A client decides to cancel subsequent phases. The refund does not apply for the completed phases.
Our team of experts will process your refund promptly after receiving your request and feedback. For credit card payments, please allow 5 to 10 business days for the refund to appear on your credit card statement.
Should you have any questions or concerns, please don’t hesitate to contact our customer support team at firstname.lastname@example.org.